- Viavi Solutions announced that Three Ireland has deployed the Viavi NITRO Mobile solution to enable visibility into network and service performance. In particular, the Subscriber Summary feature gives real-time insight into the customer experience.
Threee mobile operator has 35% market share in Ireland, currently carrying 68% of the country’s mobile data, and has over two million customers.
Three also has launched 5G countrywide in Ireland. In addition to improving network performance, the mobile operator is focused on delivering high levels of customer service, including:
· Enhanced 3G, 4G and 5G customer experience management
· Efficient and optimal use of network resources
· Network performance: gains in performance, fewer dropped calls and better throughput.
Viavi developed the NITRO Mobile solution to simplify the complexities providers like Three Ireland face as they bring 5G into hybrid network operating models. NITRO Mobile connects software-based assurance, agents and applications. The result is accessible intelligence about subscriber experience and behavior and detailed insights on network performance.
“Viavi NITRO Mobile enables us to harness key insights for enhanced performance, facilitating the best possible customer experience,” said Eoin Keane, Director of Network and Service Management, Three Ireland. “With the ability to identify and resolve service affecting issues quickly and seamlessly while making gains in 3G, 4G and 5G performance, Three Ireland continues to improve the overall mobile experience for our customers.”
Three is one of Ireland’s leading mobile operators with over 2.4 million customers (as of October 2020). It operates 2G, 3G, 4G and 5G networks, and has invested nearly €2 billion in Ireland to date. Based in Dublin and Limerick, the company provides a full suite of network services.